Licenses: Terms, Conditions, and Further Information

A ROBOTILL licence can be used to register one of the following:

• POS Computer (till) with back office
• Head office PC (only needed if you want to manage multiple branches remotely)

Details on each option below.

Register a POS Computer (Till Point)

With your POS Computer registration you can register one POS computer where you will get the following:

• Full edition of ROBOTILL Back Office
• Full edition of ROBOTILL Retail
• Full edition of ROBOTILL Restaurant
• Full edition of ROBOTILL Booking Module

For each POS computer that you register, you can also register one additional back office computer for free . The back office computer must be linked to the licenced POS computer. You can register the ROBOTILL Back Office program on the back office pc.

You will also be able to use the ROBOTILL Workshop module on the registered computer or other computers (The workshop module cannot work without a registered POS computer).

Regsiter a Head Office

Note that you do not need to register a head office even if you have to manage several till points and back office computers at your store or restaurant. Head office support is only needed if you need to manage several shops/restaurants in different locations remotely. 

If you use your licence to register a head office, then you will receive a shared key that can be used at all your branches for access to the ROBOTILL head office cloud server. One of your sites can then be registered as the head office where you will also receive a ROBOTILL Back Office key for one computer. 

Note that each one of your branches/sites will need at least one registered POS computer. 

Support: Terms, Conditions, and Further Information

Free Email Support

We offer free email support to all users — no additional charges apply.
Purchasing the full edition unlocks full access to the software’s features, but support remains free regardless of your edition.

Our email support is typically fast and effective. In most cases, you'll receive a direct link to the relevant section of our comprehensive online help, guiding you step-by-step through what needs to be done. For most users, this is the only support they’ll ever need.

Free Email Support Conditions of Service

• Our support team usually replies to most emails within an hour, but please allow up to 24 hours for a reply.
• Our customers are very important to us, and we strive to provide prompt and excellent support. Likewise, our support team is also valuable to us. We will not tolerate any abusive or rude emails and will discontinue support to such customers. In such cases, support will be limited to licensing matters only, and for other issues, users will be referred to the online help without providing detailed links to specific problems.

Advanced Support Terms

If your issue cannot be resolved through our complimentary email support, ROBOTILL offers Advanced Support Services. These services are available in the following formats:

• Remote Assistance: A technician connects to your computer via AnyDesk to investigate and assist with the issue.
• Database Review: You may submit your database via email for diagnostic and resolution purposes.
• Please note: We do not offer telephone support.

Advanced Support is provided in 30-minute sessions (or part thereof), which must be purchased in advance through ROBOTILL.

Advanced Support Conditions of Service

By purchasing Advanced Support, you acknowledge and agree to the following terms:

• Before purchasing a remote support session, you must first contact ROBOTILL Support to confirm the availability of the next session. Remote support is offered exclusively during business hours, Monday to Friday
• Remote Access is facilitated exclusively via AnyDesk.
• The session begins at the time of connection, including any waiting period for acceptance.
• You must grant full access to the computer during the session. The system must not be used for sales or other operations while support is in progress.
• A responsible person must be present at the computer to respond to technician queries and instructions.
• Each session is billed as 30 minutes or part thereof. Any unused time will not be credited or carried forward.